Frequently Asked Questions
Everything you need to know about shopping with Vero Moda Oslo.
What are your shipping options and delivery times?
We offer standard and express shipping across Norway and international destinations. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days.
How can I return an item that doesn't fit?
You can return any unworn items with original tags within 30 days of purchase. Simply use the prepaid return label included in your package or visit our Oslo flagship store for an in-person return.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like Vipps, PayPal, and Klarna for flexible 'buy now, pay later' billing.
How do I find the right size for me?
Each product page features a detailed size guide with measurements in centimeters. If you are between sizes, we generally recommend sizing up for a more comfortable fit or contacting our style consultants for advice.
Are the materials used in your collections sustainable?
Vero Moda Oslo is committed to the 'AWARE' collection, which focuses on better materials like organic cotton, recycled polyester, and Lenzing Ecovero fibers to reduce our environmental footprint.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.